Game Rules
These rules govern how bets, spins and rounds are placed, settled, cancelled and disputed on all games available at Mad Casino.
General principles
All games offered at Mad Casino are supplied directly by licensed third-party game studios integrated into our platform.
Random number generators and fairness
| Element | Applied standard |
|---|---|
| RNG certification | Independently tested by accredited laboratories |
| RTP disclosure | Published in the information panel of each game |
| Determination of game result | Generated solely by the game studio’s systems |
| Calculation of bet | Based on the result received from the studio, without manual alteration |
Live casino games
Live dealer games are streamed in real time from studios operated by our software partners.
Cancellation of bets
Reasons: confirmed technical error, evidence that a game malfunctioned, confirmed error in odds or payout structure, suspicion of use of prohibited software or bots.
Disconnections during live games
If your connection is broken during a live dealer round where you have already placed a bet, the round is usually settled based on the actual result after the connection is restored.
Player responsibility
The following actions are considered breaches and may lead to cancelled bets, confiscation of winnings, or suspension of the account: use of bots or scripts, exploitation of a confirmed game error, collusion with other players to gain an unfair advantage, operation of multiple accounts, and use of a VPN to falsify geographic location.
Dispute resolution
| Step | Description |
|---|---|
| 1. Report the problem | Contact support with details |
| 2. Initial review | Support collects relevant game logs |
| 3. Investigation | Technical team reviews server data |
| 4. Resolution | Account is corrected or the original result is upheld |
Frequently asked questions
What happens if a game freezes mid-round? If the round was not fully confirmed by our systems before the freeze, the bet remains on your balance.
Can I dispute a result I disagree with? Yes, you can raise a dispute with customer service, who will investigate using server-based game logs.