Your account email address, transaction numbers, problem description, screenshots.

Contact via live chat/email with reference to a formal complaint.

Internal review within 5 business days.

Written response.

Escalation to the independent complaints body linked to ALSI-202409012-FI1 if no resolution is reached. Note that Lotteritilsynet does not handle individual complaints against this casino, since it is not a Norwegian-licensed operator.

If you feel that your gambling is becoming difficult to control, you can contact support confidentially, but we also strongly recommend contacting Hjelpelinjen directly, which is an independent Norwegian help service available regardless of which casino the problem relates to.

Via email marked “data protection request”.

How do I check your licence? Check the licence number directly in the official register of the issuing authority in the licence jurisdiction.

Can I complain to Norwegian authorities if I am dissatisfied? Since Mad Casino is not licensed in Norway, Norwegian consumer authorities have limited ability to handle complaints directly against the company. This is an important difference from casinos with a Norwegian or EU/EEA licence.

Is there a phone number I can call? No, only live chat and email.